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F.A.Q.Quick answers to the most common questions about EdgeGo setup, updates, and compatibility.Browse FAQ FeedbackShare your ideas, report issues, and help shape the future of EdgeGo with your feedback.Open Feedback Portal Email SupportCan't find what you need? Reach out to our support team directly by email.support@edgego.it Product PageFind full specs, official documents, and firmware downloads on the Prolights website.Visit prolights.it
FAQ

Frequently Asked Questions

I can't find the fixture I need. Can you create it for me?

EdgeGo uses the AtlaBase library, one of the most comprehensive fixture databases available.

If the fixture you need is not listed, you can submit a request through our form. We will review it and forward it to AtlaBase for creation.

Request a Fixture
How do I update the fixture library?

There are two ways to update the Factory Fixture Library on EdgeGo:

  • Via USB: Download the latest library package and load it into EdgeGo. Documentation
  • Online Update: Connect EdgeGo to the internet and run the update from System Settings - Library. Documentation
How do I update EdgeGo software?

The console can be updated using a USB stick or directly from the online server.

  • USB: Copy the update file to a FAT32 stick and insert it into EdgeGo. Documentation
  • Online: Connect EdgeGo to the internet and update from System Settings - Software. Documentation
My USB stick is not working, why?

EdgeGo is compatible only with USB sticks formatted in FAT32, max size 32 GB.

If you have a larger stick, partition it and format one partition as FAT32 with a size below 32 GB.